Ecenta Issue Manager facilitates Service Engineers or other field service technicians to conveniently review, update and create Service Requests on the go! This app is integrated with the SAP CRM Service Request Management solution and enables real-time access to CRM accounts, contacts, iObjects and service requests.
Key Features
• Access, review and update service requests assigned to you
• Create new service request in CRM backend without delay
• Track progress on processed service request
• Attach photos as supporting documentation
• QR-scan for easy product identification
• Handy search functions for accounts, contacts, iObjects and service requests.
• Simple and tidy UI for user’s ease of interaction
• Demo data for you to try out!